Petpals Pet Care FAQ

Petpals pet sitters care for your pet while you are away from home. We are fully trained, uniformed and police checked.

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Please note that not all franchises offer all services, please check with your local franchise.

Petpals Pet Care FAQ

What services can you provide?

We provide a regular or occasional dog walking service and personalised visiting/companionship for cats and other small pets so that they can stay in their own home while owners are away for the weekend or on holiday. We also offer home sitting where we stay and look after both home and pets while owners are away. All pets are catered for using our professional and respected standards.

How many times do you visit?

As many times as the client requires.

How long does the visit last?

Dogs — Our most popular request is for a 40-minute visit. This usually consists of a good walk although we can also feed, groom and provide general companionship to suit individual requirements.

Cats — A 20-minute visit is normally sufficient to feed and provide companionship.

What about security?

All pet carers are currently id checked with the Scottish Criminal Record Office (Disclosure Scotland) and carry ID badges. We work closely with the local crime prevention officers, neighbourhood watch and local community groups. This has proved to be an added deterrent against domestic break-ins, as well as providing a flexible and confidential service.

In addition, we offer a key holding service.

Can you stay in the house overnight (Home Sit)?

Yes, we do offer a home sitting service.

We would need to check our availability before committing to any dates and find out as much about your dates and specific requirements as possible. Our prices are more competitive than others and our service is more detailed and customer focused. Home sitting is a proven deterrent against domestic break-ins.

How much do you charge?

The charges will depend on the number and type of pets, your specific requirements and the frequency of the visits. Please provide us with as much information as you can and we will be more than happy to give you price range indications, subject to a more thorough pet assessment.

What do I do if I want to book?

Before we are able to accept any bookings we need to carry out a pet care assessment. This gives you an opportunity to meet us and us to meet you and your pets. It will take about 30-40 minutes and will cover details such as normal daily exercise and your pets feeding requirements. This will allow us to provide the highest level of care in your absence. It would be helpful if we can take a spare key at the time of the assessment.

Will you give medication to my pet?

Yes, medication is a common request and one that most others are unable to provide. Our pet carers have attended veterinary first aid courses and are happy to administer tablets and insulin.

Are there any other pet care services that you can provide?

Please contact your local Petpals area team direct to find out details about all the services on offer locally.

SGN