Testimonials

Petpals Norwich - Testimonials

Areas of coverage includes:

Norwich City Centre & Surrounding Areas, Catton, Cringleford, Drayton, Earlham, Eaton, Hellesdon, Lakenham, Mile Cross, New Costessey, Sprowston, Thorpe Hamlet, Thorpe Marriott & Thorpe St. Andrew

Our Testimonials

Average rating:  
 42 reviews
5
by Tom on Norwich

Thank you so much for everything you do, you’ve been amazing from ‘Day 1’! From your words of wisdom & all the advice about taking on a new pup, to carefully introducing him to your other regulars & letting him develop & find his feet. I feel very confident that he’s in the best possible hands, & I wouldn’t want to leave him with anyone else. Your 5 star license is so well deserved, congratulations guys! Love from the boy wonder & Tom x

5
by Suzanne on Norwich

My dog adores Mark and Lucy. They have taken fantastic care of him since he was a puppy. Highly recommend them.

5
by Etta Geras on Norwich

I arrived home to find two very happy, healthy cats who even asked for fuss straight away! It is good to have people I trust so much looking after my two. I had a wonderful time with friends and family whom I had not seen for over two years, without worrying about Cosima and Benjamin, & I am so grateful. Thank you.

5
by Deirdre on Norwich

Mark and Lucy take exceptional care of our dog, He is always so happy to see them, and comes home well exercised and looked after. They have been able to cover at short notice and be flexible when I have needed it for work. I am a keyworker and they offered to take care of our dog if I needed to isolate , quarantine or got ill with COVID, and it was great to know they were in the background providing this support.

5
by Dog Walking Client on Norwich

I cannot thank you both enough for taking Brinkley to the beach, and on your day off too! He clearly had the best time, and it meant we were able to take our little non-fur-baby out for a day trip. Thank you so much x

5
by Ginger on Norwich

Having used Petpals (Norwich) for almost 10 years, I can honestly say that Lucy & Mark have always gone above & beyond with our 2 dogs & we wouldn’t dream of using anybody else. They are knowledgeable, reliable, incredibly flexible & always more than happy to help. We have recently acquired a new pup & we’re delighted that Petpals (Norwich) are here to support us.

5
by Dog Walking Client on Norwich

Mark and Lucy have been utterly phenomenal, as 3 of us became ill the last 3 weeks. We literally do not know what we would do without Petpals! To know our lab is happy and cared for means so much. But most of all their flexibility and support at this awful time, was just so appreciated. Superb service. 👏👏👏👏

5
by Karen on Norwich

Fantastic! I can not fault this business. The best company in Norwich.

5
by Janina on Norwich

Can I just say how grateful I am to have you and Mark, and to finally have the ability to work again, and to get back to helping out people who are really struggling during COVID. It makes me really happy to know that Jude’s such a good boy and that he’s settled in with you and the crew. Massive thanks!

5
by Emma Easlea on Norwich

We cannot recommend Petpals enough - we have had puppy visits to help our pup get used to visitors and being left/looked after and now he is out on walks/runs with a team of dogs. Lucy and Mark are efficient, reliable and caring and our 5 month old is so excited when he gets picked up. He comes back tired and dirty - 2 good signs of a good time out. The fact that they pick up from our house is very convenient and if we need any extra visits they are always willing to accommodate.

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