Darlington West

Darlington West

Trusted pet care providers. The alternative to pet boarding kennels and catteries in the Darlington West area.

Areas of coverage includes:

Covering the west of Darlington including Stapleton, Merrybent and Walworth. If your area or village is not covered in the list of areas above, please contact us and we will do our best to help.

About Petpals Darlington West

Sallyann launched Petpals Darlington in 2006 which has now grown into one of the most successful franchises in the Petpals network providing a full range of services to over two thousand customers. Such has been their success that Darlington is now operating as two areas Darlington West which covers the areas shown above and Darlington East.

Sallyann had a background in education before starting Petpals, whilst David was a former Police Officer and spent many years in a senior management role for a top UK retailer before deciding to join his wife in running a business centred on their joint love of animals.

David and Sallyann are committed and experienced pet carers and their current pets include an olden golden retriever called Jasper and their cat Tigs.

Jasper has been made an “official partner” of their team and has his own Facebook page and is the official “fitness coach and socialiser” for all the dogs as well as being the editor of their monthly newsletter. His fame continues to spread and he regularly features in the local news media including The Northern Echo (click here for news).

David & Sallyann together with their award winning pet care team of Sandra, Emma, Vicky, Jayne, Rachael, Lynn, Andy, Debby, Diane, Noreen, Liz, & Tasha have amassed years of experience with almost every type of domestic pets. Obviously lots of gorgeous cats and dogs, but even some of our more exotic friends such as snakes, turtles, lizards, cockatiels, house rabbits, chinchillas, degus, poultry, pigeons, donkeys and alpacas, free flying budgies and parrots too – the whole team are committed to giving all pets the very best care and attention.

Petpals Darlington West offers more than just a service, they create a community for their customers to share and join in with. Regular community dog walks, continuing support for all pet owners, and a fun, informative newsletter are just some examples. You can even follow the fun on Facebook (click here for Facebook).

Petpals Darlington are always looking at new and innovative ways to improve their customer experience and have recently introduced two new exciting features: –

Firstly, their customers now use a secure web based booking and information service which allows their customers to book, alter or amend their own bookings with a fully integrated diary so services are visible. The system is also an online database which their team use to know all the routines, behaviours and requirements required to deliver a quality service, as well as providing up to date account history and billing.

Secondly, after many months of research and trialling they have integrated GPS tracking for dogs into their business. These amazing devices provide accurate information on the dogs whereabouts on any PC, tablet or smart phone device.

Whether you use the service once, or 365 days a year, Petpals Darlington West will work with you to create the perfect care plan for your pet(s). We constantly review our service to our customers, who are asked to feedback on quality of care, professionalism, ease of use and recommendation. Nearly half of new customers come from word of mouth – an amazing testament to the quality and commitment from all of the team. Don’t take our word for it see what our customers are saying about us (click here for testimonials).

So whatever your requirement, be it out at work, going on holiday, or even taking that spontaneous day out, Petpals Darlington West will provide you with complete piece of mind by taking the very best of care for your family pet.

Petpals Darlington West services:

Discover the full range of pet care services that Petpals Darlington West offer

Training & Experience

David & Sallyann Gray have completed training in the following:

  • Pet Handling and Restraint
  • Behaviour, Intelligence and Socialisation
  • First Aid
  • Care of Older Pets
  • Pet Sanitation

Contact David & Sallyann Gray
Email: darlingtonwest@petpals.com
Telephone: 07816 585422 or 07966 782226
or use the form below


Your pets are 100% safe, this franchisee has been:

  • Criminal Records Checked
  • Insured
  • ID Badged

SGN