

For all new franchise enquiries, please contact us on 0845 6439981, or email us on newbusiness@petpals.com
First we must learn more about you. As the rights to operate under the Petpals brand are for a considerable term, it is vitally important that both parties are confident in the other’s ability and commitment to making the business grow and prosper. A franchise relationship is a very special partnership.
Please contact us for a detailed information pack, which is designed to give you an insight into our Petpals Pawprint for Business Success, a Confidential Application form, this will give us a clear indication of your substance and ability to meet the investment parameters as well as give us an insight into your background before we first meet, a Confidentiality Agreement and Discover Day booking form.
After we have received and reviewed the above forms we will contact you to answer any initial questions you may have and then arrange for you to spend a day with an existing Petpals Franchise near you. During your Discover Day you will see Petpals operating in a variety of different situations. You will also see both the good and the bad of what we do and you may even talk to our customers about the Petpals experience!
We work together to draw up a business plan based on your personal finances and carry out a demographic and market assessment of your area. We also go through the Franchise Agreement with you.
We work together to decide whether we are right for you and you are right for us.
Your Operations Planning Day at Andover is the start of the detailed planning process that leads to:
After the initial meetings and disclosures, should we decide to proceed, a Franchise Agreement will be drawn up. A training course will be provided for the key personnel who will be operating the business in your territory. Copies of all manuals (Operational and Technical) and materials necessary for the running of your business will be provided. Franchisees will be required to operate at least one vehicle in the local market and make the necessary provisions for back up personnel to cover days off and holidays.